FAQ
Welcome to the Noira FAQ. We're here to make your experience as smooth as possible, from choosing the right product to tracking your order.
Below you'll find detailed answers to the most frequently asked questions about ordering, shipping, returns, and product care.
Need personal assistance? Our customer support team is ready to help. Reach out directly at support@noirahairstyling.com and we'll get back to you as soon as possible.
Browse the topics below to find what you're looking for. Thank you for choosing Noira, we're here to help you every step of the way.
Yes. The Noira Airflow comes with a 12-month warranty covering manufacturing defects under normal use. If you experience any issues, reach out to us at support@noirahairstyling.com with your order number and a description of the problem and we'll take care of it.
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery, provided the product is unopened and in its original packaging. Contact us at support@noirahairstyling.com to initiate your return.
If your order has not arrived within 10 business days of your shipping confirmation, please contact us at support@noirahairstyling.com with your order number and we'll look into it right away.
Absolutely. As soon as your order is shipped, you will receive an email with a tracking link so you can follow your package every step of the way.
Yes, we offer free shipping on all orders. No minimum spend required.
Orders are processed and shipped within 1 business day. Once shipped, estimated delivery takes 5 to 7 business days depending on your location. You will receive a tracking number by email as soon as your order is on its way.
Keeping your Noira Airflow in top condition is simple. The magnetic filter at the base of the handle can be removed easily and cleaned with a soft dry cloth or a gentle brush to remove any dust or buildup. We recommend doing this every 2 to 3 weeks to maintain optimal airflow and performance. Avoid using water or cleaning products directly on the device, and always make sure it's unplugged and fully cooled before cleaning.
The Noira Airflow offers multiple heat settings, including a gentle 75°C setting ideal for fine or fragile hair, and higher settings for thicker or more resistant hair. It also features a cool shot button that locks your style in place once you're done.
Each attachment connects magnetically. Simply align it with the device head and click it into place. To remove, twist and pull gently. No tools required.
The Noira Airflow comes with 5 interchangeable attachments: a round brush, a paddle brush, a curling barrel, a concentrator nozzle, and a diffuser. Each attachment clicks magnetically into place, so switching between styles is quick and seamless.
We recommend using the Noira Airflow on towel-dried, damp hair, not soaking wet. Starting with damp hair gives you the best results: the airflow can guide and shape each strand as it dries, leaving you with smoother, longer-lasting curls. Using it on completely wet hair may reduce styling performance and put unnecessary stress on your hair. For best results, gently towel dry or let your hair air dry for a few minutes before you start.
The Noira Airflow works beautifully across all hair types, fine, thick, wavy, or curly. The adjustable heat settings let you match the temperature to your hair's needs, so you're never using more heat than necessary. The lower 75°C setting is perfect for fine or damaged hair, while higher settings handle thicker or more resistant hair with ease. Whatever your hair type, the Coanda effect guides each strand gently into shape, no tugging, no guesswork.
Yes. Reducing heat damage and breakage is one of the core reasons the Noira Airflow was designed the way it is. Traditional curling tools apply direct heat at temperatures of 180°C or higher, which weakens the hair shaft over time. The Noira Airflow works at a significantly lower temperature and uses the Coanda effect to wrap hair gently into shape, no clamping, no pulling, no direct heat exposure. Combined with ionic technology that seals the hair cuticle and locks in moisture, the result is styled hair that looks and feels healthier with consistent use. Many of our customers notice less breakage and softer hair within just a few weeks of switching.

